Privacy Policy

This privacy notice for Greater Good Advocates ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website www.greatergoodadvocates.org, or any website of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events

If you have any questions or concerns, please contact us at office@ggadv.org.

WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Phone numbers
• Mailing addresses
• Email addresses
• Job titles
• Contact preferences
• Contact or authentication data
• Billing addresses
• Loan number
• Case number
• Bank account information
• Photo ID
• Documents proving your identity

Sensitive Information

When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

• Financial data
• Social Security numbers or other government identifiers

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

INFORMATION AUTOMATICALLY COLLECTED

Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include:

• Device and usage information
• IP address
• Browser and device characteristics
• Operating system
• Language preferences
• Referring URLs
• Device name
• Country
• Location
• Information about how and when you use our Services

This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

The information we collect includes:

Log and Usage Data

Service-related, diagnostic, usage, and performance information our servers automatically collect and record in log files. This may include:

• IP address
• Device information
• Browser type and settings
• Activity in the Services (e.g., date/time stamps, pages viewed, searches, features used)
• Device event information (e.g., crash dumps, system activity, hardware settings)

Device Data

Includes info about your computer, phone, tablet, or other device. This may include:

• IP address or proxy
• Device and app IDs
• Location
• Browser type
• Hardware model
• ISP or carrier
• Operating system
• System configuration

Location Data

We collect location data (precise or imprecise), depending on your device and settings. For example, GPS and IP-based geolocation. You can opt out via device settings.

INFORMATION COLLECTED FROM OTHER SOURCES

We may collect limited data from public databases, marketing partners, and other outside sources to enhance marketing and services. This may include:

• Mailing addresses
• Job titles
• Email addresses
• Phone numbers
• Intent/behavioral data
• IP addresses
• Social media profiles/URLs
• Custom profiles

HOW DO WE PROCESS YOUR INFORMATION?

We process your information depending on your interaction with our Services, including:

• To deliver and facilitate delivery of services to you
• To respond to user inquiries/support
• To send administrative info (e.g., policy updates)
• To protect vital interests (e.g., prevent harm)
• To verify identity for unclaimed property claims

WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We only process your personal info if legally justified — by your consent, to comply with laws, to provide services, fulfill contracts, protect rights, or serve legitimate business interests.

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

• Business Transfers: During mergers, asset sales, or acquisitions
• Affiliates: Under same policy terms
• Business Partners: To offer services or promotions
• Messaging Vendors: Platform providers, phone carriers, etc. — but not for unrelated SMS use
• Additional Disclosures: Excludes SMS opt-in/consent data

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes, we may use cookies, web beacons, and pixels. See our Cookie Notice for details and opt-out options.

HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal info only as long as needed, or as required by law (e.g., tax, accounting). When no longer needed, we delete or anonymize it, or isolate it until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement technical and organizational security measures, but no system is 100% secure. Accessing the Services is at your own risk; use secure environments.

DO WE COLLECT INFORMATION FROM MINORS?

No. We do not knowingly collect data from or market to children under 18. If we become aware of such data, we delete it. Parents/guardians can contact us at office@ggadv.org.

WHAT ARE YOUR PRIVACY RIGHTS?

If you're in the EEA or UK, you have rights under data protection laws, including:

• Access
• Correction
• Erasure
• Restriction
• Data portability
• Objection to processing (in some cases)

You may also contact your local data protection authority if you believe your data is mishandled.

CONTROLS FOR DO-NOT-TRACK FEATURES

We do not respond to DNT signals due to lack of standardization. If this changes, we’ll update this notice accordingly.

DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

California "Shine The Light" Law

California residents may request a report (once a year) of categories of personal info shared with third parties for direct marketing. Contact us in writing.

California Minors

If you're under 18, reside in CA, and have a registered account, you can request removal of content you posted publicly. Contact us with the email used and a CA residency statement.

DO WE MAKE UPDATES TO THIS NOTICE?

Yes. This notice may change. Updates will be posted with a revised date. For material changes, we may notify you directly or via public notice.

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

Email: office@ggadv.org

Mail: Greater Good Advocates, 2150 N. First Street, Suite 400, San Jose, CA 95131

Phone: (888) 250-4673

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on your country’s laws, you may request to access, correct, or delete your personal data. Contact us at office@ggadv.org to initiate a request.